Orchestrated

Work

Work that’s live, in industries where it has to be right.

Selected projects across healthcare, insurance, finance, construction and software. Most of our clients in regulated sectors stay unnamed.

The detail.

Malu Health / Healthcare / Core system builds

Market-leading practice management platform

Clinicians and admin teams were logging into as many as nine separate systems a day. Together with Malu, we built m°, a single practice management platform that brings scheduling, records, email and internal communications into one place, with AI scribing, chatbots and appointment preparation that support clinicians without replacing their judgement.

  • Up to 9 systems replaced by 1 platform
  • AI scribing, chatbots and appointment prep
  • Co-designed in clinician workshops
  • Safe, secure AI use designed in for mental healthcare
“What we've created with Orchestrated is incredibly exciting. We genuinely believe there is nothing quite like m° in the market today — bringing together the applications needed to run a clinic in one practice management platform, while connecting mental health services and integrating AI-powered tools.”
Marnix Poot, Chief Financial Officer, Malu Health

Specialist insurer / Insurance / Core system builds

End-to-end insurance policy and claims platform

An end-to-end digital platform to quote, bind, administer policies, manage claims and produce core reporting, delivered as a phased first release on a fixed 13-week timeline. The client defined the insurance product. The platform behind it, covering policy lifecycle, party modelling, policy versioning, financial processing and workflow orchestration, was designed by our delivery team.

  • 13-week first release on a fixed timeline
  • Rating engine, customer portal and broker portal
  • Owned outright, with no licence costs
  • Quote, bind, administer, claims and report
PRODUCT STRATEGYAI-NATIVE SDLCMODERNISATION RELEASES

Vertical SaaS business / Software / Accelerated delivery

Leadership and AI-native capacity to modernise a SaaS platform

An established vertical software business needed to modernise its technology, sharpen its product strategy and ship faster. Over six months we provided technical, product and engineering leadership alongside AI-native engineering capacity. We agreed a product roadmap and committed release schedule, moved the whole development team onto an AI-native SDLC, put automated QA in place, and started migrating a long-standing legacy stack to containers.

  • Product roadmap and release schedule agreed and holding
  • Whole development team on an AI-native SDLC
  • Automated QA: nothing merges on a failed check
  • Legacy .NET stack moving to containers and CI/CD

etika / Consumer finance / Core system builds

Banking-grade lending platform across AU, NZ and the UK

For more than six years we have designed, built, managed and operated etika’s bespoke consumer lending platform across Australia, New Zealand and the United Kingdom. We work as an embedded senior technology partner, with KYC/KYB, credit bureau integrations and regulatory reporting built into origination and servicing.

  • FCA-aligned, GDPR-compliant and ACL-regulated
  • Multi-jurisdiction compliance and reporting
  • Designed, built, managed and operated by us
  • A partnership of more than six years
“We have worked with the Orchestrated team for over six years on the development of our bespoke lending platform. They work fast and to a high standard, without compromising on our complex international regulatory obligations.”
Sean Watherston, Group CEO, etika

Healthpoint / Healthcare / AI governance

New Zealand's AI-powered national healthcare wayfinder

An AI wayfinding agent that helps people find the right healthcare provider for their needs, with multilingual support and secure handling of sensitive health information. Built to FHIR interoperability standards and WCAG 2 accessibility guidelines, and run under our Stewardship service: quality, safety and effectiveness are scored and monitored in Console, with tuning driven by real usage.

  • Multilingual, with secure handling of health data
  • FHIR and WCAG 2 compliant
  • Scored and monitored in the AI Performance Console
  • Ongoing tuning from real usage data
“Operating nation-wide in the health sector, we simply cannot compromise on security, safety and performance of our AI systems. Orchestrated's AI Stewardship gives us peace of mind that a team of experts is keeping an eye on our AI operations.”
Kate Rhind, CEO and Founder, Healthpoint

Regional airline / Aviation / Implementing AI

AI voice and email booking agent for a regional airline

An AI voice agent for a regional airline that integrates with flight scheduling, rostering and aircraft capacity systems. It answers real-time ETA queries, captures charter booking details and escalates urgent matters to pilots and operations staff. An email assistant drafts quote responses using live availability and pricing, so after-hours operations are handled end to end.

  • Integrated with scheduling, rostering and aircraft capacity
  • Real-time ETA answers and charter booking capture
  • Urgent matters escalated to pilots and ops staff
  • Email quotes drafted from live availability and pricing

Multinational construction company / Construction / Engineering coaching & transformation

Coaching teams and embedding AI-DLC practices

Working with the innovation team of a large multinational construction and infrastructure company to prove AI-native software delivery in production. The engagement combines production code with hands-on training, and every piece of engineering activity is traced and reported, so the business can see how AI is used, what it costs and what it returns.

  • Production software delivered AI-native
  • Tracing, output reporting and cost-benefit analysis
  • Hands-on capability uplift for the internal team
  • Adoption pathway for around 200 engineers

Malu Health / Healthcare / Core system builds

Medicare claiming through Tyro, certified first time

As part of m°, we integrated Malu Health's practice platform with Tyro for Medicare patient claims. The integration passed Tyro's Medicare Patient Claims certification on its first submission, which Tyro's team told us is rare.

  • Medicare patient claims through Tyro
  • Certified on the first submission
  • Built into the m° practice platform
  • Sensitive health and payment data handled securely
“Brilliant news team — you have passed certification for Medicare Patient Claims with your first submission. I cannot tell you how rare and refreshing this is. Our integration team literally said, ‘more like these guys please!’ It's never happened in my time here.”
Tyro, Partnerships team

Skip bin hire business / Waste services / Implementing AI

AI voice booking agent for a skip bin hire business

An AI voice agent that answers inbound calls for a skip bin hire business and takes bookings, capturing the details the team needs so routine calls no longer depend on someone being free to pick up the phone.

  • AI voice agent answering inbound calls
  • Bookings captured with the details the team needs
  • Routine calls taken off the office team
  • Hands over to staff when a person is needed

Multinational fleet operator / Fleet management / Implementing AI

AI booking prototype for a leased fleet management system

A rapid prototype of an automated booking system for a large multinational fleet operator. AI voice agents handle inbound booking requests, coordinate with email workflows and pass structured data back into a central fleet management platform, replacing manual coordination across phone, email and callbacks.

  • Rapid prototype for a multinational operator
  • AI voice agents handling inbound booking requests
  • Email workflows, callbacks and confirmations orchestrated
  • Structured data passed back to the fleet platform

Healthcare platform / Healthcare / Implementing AI

On-premises machine learning for clinical document classification

A custom machine learning engine that classifies clinical documents within a radiology system. Clinical governance and security requirements meant it had to run entirely on-premises with no internet connectivity. We also delivered a secure pathology pre-lab request management system handling sensitive clinical data and personal information.

  • Custom classification of clinical documents
  • Runs fully on-premises, with no internet connectivity
  • Built to clinical governance and security requirements
  • Secure pathology pre-lab request management
AUDITRISKCOMPLIANCE ANSWER+ SOURCE

GRC platform vendor / Risk & compliance / Implementing AI

Coordinated AI agents over audit and compliance data

Multiple AI-driven products for a governance, risk and compliance software vendor. Staff work with coordinated AI agents that read and reason across complex audit, risk and compliance data, with every output traceable to its source. Human practitioners verify agent outputs before they reach end users.

  • Coordinated agentic AI over structured data
  • Human-in-the-loop verification and assurance
  • Enterprise-grade security and governance controls
  • Legacy systems replatformed to AI-native

Multi-disciplinary consultancy / Professional services / Implementing AI

AI proposal intake and triage for a large consultancy

A large multi-disciplinary consultancy was manually handling thousands of proposal and fee requests each year through email-driven processes. We built an AI system that extracts, classifies and structures inbound requests, surfaces historical pricing context and prepares CRM-ready data for human review. It cuts admin and specialist time, keeps people in charge of every decision and works alongside existing systems.

  • Thousands of proposal and fee requests a year, extracted, classified and structured
  • Historical pricing context surfaced automatically
  • CRM-ready data prepared for human review
  • Works alongside existing systems

Global franchise SaaS platform / Franchise SaaS / Implementing AI

AI assistant answering salon owners' business questions

A production AI assistant inside a salon management platform used by a global franchise network. Owners get instant natural-language answers across performance, booking and client trend reports. It's live in production, with ongoing monitoring, prompt tuning and monthly performance reporting.

  • Production AI under ongoing stewardship
  • Natural-language answers across business reports
  • Monitoring and evaluation in live operation
  • Iteration driven by real usage data

Multinational fleet operator / Fleet management / Accelerated delivery

Driver app and run-sheet platform modernisation

Modernising a multinational fleet operator's driver-facing mobile app, alongside a new operator web application for digital run sheets. We started with AI-accelerated interrogation of the legacy codebase to map its structure, fragile points and integrations before any migration work began. We built alongside the client’s engineering team, coaching in delivery to uplift their capability as the work progressed.

  • AI-accelerated review of a legacy codebase
  • Current state mapped before modernisation
  • Mobile app migrated to a modern framework
  • Co-built with the client's team, uplifting their capability
ON-PREM AZURE TERRAFORM

Healthcare platform vendor / Healthcare software / Accelerated delivery

On-premise product moved to cloud-native on Azure

We migrated a healthcare platform vendor's core product from a managed on-premise model to cloud-native on Azure. A fixed-scope discovery sprint validated assumptions first. We then delivered an infrastructure-as-code framework in Terraform and handed it over with structured knowledge transfer, so the vendor runs it themselves.

  • On-premise to cloud-native
  • Infrastructure as code (Terraform on Azure)
  • Discovery first, to de-risk delivery
  • Knowledge transfer to build internal capability